Frequently Asked Questions

COVID-19 Precautions and Safety Measures:

Keeping our clients and staff safe is our number 1 priority at Luna Beauty and Wellness.

We are diligent in our responsibility to cleanliness and adhering to CDC guidelines as well as those put in place by our local state & county and licensing bodies such as the California Massage Therapy Council and The Department of Barber and Cosmetology.

Time between appointments has been increased to 30minutes to allow for proper disinfection of the treatment room, common areas of the studio and high touch points. This adjustment also eliminates gathering in the reception area.

As always, hospital grade disinfectants are used on all surfaces and implements in between clients.

Tester products have been removed to minimize the risk of cross contamination.

Luna Beauty and Wellness has switched to digital intake forms to minimize touch points in the studio and overall convenience.

 

COVID-19 Studio Guidelines 

Wearing a mask and completing a digital questionnaire prior to entry is mandatory.
At this time masks are required for the entirety of most services that do not allow for social distancing. Certain facial services will be the only exception. Because a safer distance can be maintained during teeth whitening and spray tanning those services may be performed without a mask.

Before arrival:
Please complete all necessary forms.
Please reschedule if within the last 14 days you have:

traveled outside of Ventura County
been in a crowd of 100 people or more
experienced ANY symptoms of ANY illness
had contact with anyone who has tested positive for COVID-19 or has experienced any symptoms of any illness
been at a gathering with people from more than 5 different households where a safe distance of 6 feet was not maintained and masks were not worn.

Upon arrival, your temperature will be taken and you will be asked to sanitize your hands.

 

Booking

A credit card must be on file to book an appointment. Your card will not be charged, it is just to hold your appointment time. At the time of your appointment you have the option to use the card on file or another payment method of your choice. In the event of a late cancellation or no-show your card will be charged 100% of the scheduled service(s)

Luna Beauty and Wellness does not accept checks and does not work on liens.

If you need a quote or would like to book a service outside of usual business hours or for a special service such as a wedding, corporate event, etc please contact us.

Location

Luna Beauty and Wellness can be found on the 2nd floor of the Ponderosa Professional Building. Please note there is no elevator at our building.
How to find us:
Just off the 101 near Harley’s Camarillo Bowl.
Coming North: Exit Lewis, turn left onto Daily Drive, turn right onto Mobil Avenue
Coming South: Exit Lewis, turn right onto Ventura Blvd. Right onto Arneil Road, left onto Daily Drive and right onto Mobil Avenue

 

Waxing

Your hair should be about the length of long grain rice or a sprinkle to have a successful wax treatment. This means your wax should be booked about 2 weeks after shaving or about 4 weeks after waxing. If your hair has been recently shaved and is not near the appropriate length you will be responsible for 100% of the service cost whether or not the majority of the hair was removed.

Please avoid the use of chemical exfoliants in the area you plan to be waxed 72 hours prior to your appointment.

If you are using Retin-a, Renova, Accutane (oral form of Retin-a) or any other acne treating or skin-thinning medication prescribed by a dermatologist either topically or ingested you will not be able to be waxed due to the exfoliating nature of the medication. If you have any questions feel free to contact Luna Beauty and Wellness for clarity before your appointment.

Using an SPF of 30 or higher is necessary on the area post wax if it is exposed to sunlight.

Why does a Man-zilian cost more than a brazilian?
Hair removal on male genitalia uses more product, takes more time and requires a special training and skill set to perform this service correctly and safely.

Is getting a wax while on my cycle ok?
Yes! Women get waxed on their cycle very often. It is just important to put in a new tampon, or use a cup.
Please note: due to water retention and personal comfort you may want to avoid hair removal 2 days before your cycle is due and 2 days after it is completed.

 

Skin Brightening

Skin Brightening is safe and gentle enough to be performed on any area of the body.

Clients usually see results of 1-3 shades lighter after their first professional treatment. Please note: it may take several treatments to reach your desired shade. A professional treatment 1-2x per week is recommended until desired results are achieved. Then at-home products or a professional treatment every month or so are good for maintenance.

This formula is designed to safely lighten the dark areas of your skin to achieve a more even tone. It will not cause hypopigmentation ( where the skin becomes lighter than the natural, baseline skin color.)

Skin Brightening is not recommended for pregnant or nursing women. Results will not last due to heightened hormones, it is best to wait until after pregnancy or breastfeeding to start treatment.

An open follicle will allow for better product absorption, leading to better results. For this reason a wax of the area to be brightened is included in the treatment on most areas of the body as long as there are no contraindications to do so.

 

Spray Tanning

Most spray tans last about 7-10 days with proper aftercare.

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Testimonials

“Heaven was beyond welcoming and kind from the moment I walked in the door, and is extremely talented with airbrush tanning! In just 10 minutes, she gave me the best custom tan ever which ended up lasting a full week. I would highly recommend seeing Heaven for your next airbrush tan!!” -Megan O.

“Had a wonderful massage from Heaven. She took care of the neck stiffness and shoulder pain I was suffering from. Her pressure was great and according to what I needed. I loved the decor andambiancee of the studio. It was very soothing and welcoming. Would come again!”  -Meenal S.

“The best massage I ever had. Came home feeling like a new person, she is very knowledgeable and works with you on getting to know you and what I need. Definitely will go again and recommend to friends.” -Diana T.

“Have seen Heaven a few times now and I can honestly say that she is one of the Best massage therapist I’ve ever seen. Have a lot of trouble with my back and legs from driving or sitting at work! She does a fantastic job of finding knots and getting me relaxed! After seeing her I know I’m going to sleep Great that night.” -Bill R.

“I saw Heaven when I needed help working out some tight muscles in my neck and back. I felt so much better after seeing her. The massage room is quiet and clean; she is very pleasant and professional. Don’t hesitate to see her.”  -Suzanne C.

“I went to see Heaven for a spray tan before an upcoming trip. She consulted with me about the color and process to expect. She was very professional and payed attention to detail so the tan would be flawless. It only took about 20 minutes and she even had me look in the mirror before finishing to make sure I liked it. My tan looks fantastic! Natural! I would definitely recommend Heaven for a spray tan.” -Pamela T.

About Luna

Our main objective here at Luna Beauty & Wellness is empowering the everyday woman to take care of themselves. We believe in the power of selfcare and strive to provide a welcoming atmosphere where our clients can receive their services comfortably. Our goal is to give our clients the best experience possible and create lasting relationships. We value quality over quantity. Luna Beauty & Wellness takes great pride in being well educated in the beauty & wellness industry and looks forward to sharing that knowledge with our community.